Process Manager Bootcamp

Is the level of process management in your organization highly variable and often dependent on the skills and personalities of individual people? The problem may not necessarily be a lack of understanding of the processes themselves after ITIL courses, but rather that effective process management requires a lot of shared practices, agreement on details, communication, and enhancing mutual understanding among stakeholders.

Developing these skills and improving practices seems to be challenging, which is why we at Justin wanted to take on this challenge. The Process Manager Bootcamp training provides participants with fresh perspectives on the daily tasks of a process manager. For organizations, the training offers an excellent opportunity to standardize the working methods of process managers.

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What’s this about?

Whether you’re a process manager, process expert, or a supervisor in process management, the Process Manager Bootcamp training helps you understand the skills a process manager needs and how to successfully implement this role within an organization.

The training covers essential process management theory and connects it concretely to the role of the process manager.

Practical exercises effectively support the internalization of the topics covered in the training.

The training material also includes ready-made templates that assist in defining the role and responsibilities of a process manager in your organization.

The group discussions during the training can open up entirely new perspectives on process management and the role of the process manager.

Training Implementation and Content

The one-day training consists of lectures as well as a series of practical exercises. The training includes the following topics:

  • Process management as a business capability
  • Why must processes be managed?
  • The role of the process manager
  • Roles – me and my stakeholders
  • What is an ITSM Process Manager made of?
  • Reporting
  • Process implementation
  • Process management
  • Organizational change management (OCM)

The training is available both as public courses and tailored for individual clients.

Duration

1 day

Who is the training for?

The training is intended for individuals working in process management and service management. Typical job roles of participants include:

  • Process Managers
  • Process Management Supervisors
  • Process Owners
  • Service Architects

Training Method & Materials

  • Classroom or remote training
  • The language of instruction is Finnish, and the materials are in English (PDF)

Choose your preferred contact person below and ask for more information!

Mika Lyytinen

Practice Lead | Partner ml@justin.fi Read more

Jani Palmu

CEO | Co-Founder | Sales jani.palmu@justin.fi +358 40 534 7516 Read more