Data Protection and Service Management
Henri Uusoksa | 25.2.2025Data protection has become an increasingly central part of organizational operations, yet challenges related to resources and budgets remain all […]
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Why information security and privacy require a working configuration management?
Henri Uusoksa | 9.11.2021If you are not aware of it, you cannot protect it!
The PDMC – Service Configuration Tier
Aki Lähteenmäki | 18.12.2019The most common CI domains in the CMDB implementation scope are business applications, end user devices, printing and server capacity. Application servers, databases, connectivity, load balancing, etc. are desirable domains as well, but quite often they are considered being more challenging areas to implement.
The PDMC – Services Tier
Aki Lähteenmäki | 9.12.2019The Services Tier is in the middle for a good reason. Not only it defines value proposal and sets expectations for the delivered service, but it also links customer business processes with the service provider’s backend services and service infrastructure components in the Service Configuration Tier.
The PDMC – Business Tier
Aki Lähteenmäki | 25.11.2019The Practical Data Model for CMDB model (PDMC) was created based on the creator team’s vision and experience from numerous ITSM process and tool implementation projects.
Two sides of Service Catalogs – and why both are important?
Mikko Juola | 16.12.2016What does “Service Catalog” mean to you? Is it part of your business service portfolio or just a list of “things” you can order from self-service portal? Maybe both or even more.
Discussion: Definition of Service and Service Catalogs
Aki Lähteenmäki | 11.3.2016We share a common view that ITSM is yet quite immature and there is a lot of work ahead in improving models and practices. Our different backgrounds give us different viewpoints on possible solutions.
Raiders of the Lost Service Description
Jani Palmu | 24.11.2015A while back I had my key note speech at the ITSM Työkalupäivät (=tooling day) event in Helsinki. The red thread […]
Creative Service Management – From a bad master to a good servant
Justin | 14.8.2015IT service management and best practices have come a long way. Still many people who have worked with service management […]