Content

Creative Service Management content, such as, videos, handbook and ready-made templates.

Creative Service Management

WELCOME TO CREATING BETTER SERVICES! Creative Service Management is a mindset and toolbox for organizations that want to develop their services in a holistic and sustainable way. It combines service management, service design, and agile methods into an integrated approach that supports the design, delivery, and development of services and products. The Creative Service Management […]

CSM Library

The contents and document templates of the CSM Library are the same tried and trusted tools that Justin consultants use in their own client projects. The contents are published under the international Creative Commons Attribution-NonCommercial-ShareAlike 4.0 license and can be downloaded for free from Justin’s online store. If you wish to extend the usage rights […]

Videos

Service management YouTube channel provides a wide selection of videos presenting our services, our best practices and customer reference stories. Go to the channel >>

CSM Handbook

The purpose of the Creative Service Management Handbook is to serve as an aid and information source for people working with service development, leadership and management. Buy a book »

The Practical Data Model for CMDB

The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license