Training Services

The trainers are Justin experts with years of experience and know-how in various service management development projects

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Training packages

If you are looking for more comprehensive skills development, we recommend exploring our training packages. We have combined our training products by themes to ensure you get the most benefit from the overall learning experience at a cost-effective price. Check out our training packages below.

Practical Service Management Office

Establishing a Service Management Office (SMO) is a goal for many organizations, but what exactly is an SMO and what should it do? When implementing an SMO, it is extremely important to first clearly define its objectives. Only then can the tasks that fall under the SMO’s responsibility be planned, and the organization and governance model be constructed.

Process Manager Bootcamp

Is the level of process management in your organization highly variable and often dependent on the skills and personalities of individual people? The problem may not necessarily be a lack of understanding of the processes themselves after ITIL courses, but rather that effective process management requires a lot of shared practices, agreement on details, communication, and enhancing mutual understanding among stakeholders.

Practical Functional Architecture

Good, high-impact service leadership requires deep understanding of the interdependencies between technology and operations. Functional architecture provides the tools for describing and benefiting from these tools.

Practical Process Design

Processes are the backbone of a service organization’s efficient and value-based operations. Appropriate, professional description of operating methods aids understanding of the organization’s value chains while enabling client- and service-oriented development of the processes.

Practical Data Modeling

Everyone talks about data leadership and how important it is. But what is that valuable data, and in what format is it maintained in data systems? Data modeling helps visualize and analyze the structures and contents of critical data so the organization and business can make use of it.

Practical Asset & Configuration Management

Learn all relevant aspects which must be taken into consideration to successfully implement configuration management in your organization.

Digital Service Catalog

Learn practical tools for designing and launching a digital service catalog for your organization.

IT4IT™ 3 Foundation

During the course the participants will learn about the terminology, structure, and basic concepts of the IT4IT standard.